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Right of withdrawal

1. If you buy goods or services from us as a consumer, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period commences upon delivery (for the purchase of goods) or upon conclusion of the contract (for the purchase of services). You can then return your order without having to pay compensation and without having to give a reason for doing so (you will have to pay the shipping costs yourself).
2. You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the contract. You must pay the cost of returning the goods. We will indicate the cost of this (or provide an estimate if this cannot be reasonably calculated in advance). If the goods cannot be returned by post, we will collect them from you and you will not be charged for them.
3. You can return the goods by post or by courier.
4. We will refund you the full purchase price within 14 days of receipt of your order or of you indicating your wish to withdraw from the contract, whichever comes first. The refund will include the delivery costs, unless you have chosen a different mode of delivery than the cheapest standard delivery offered by us. The refund shall be made by the same means of payment as the one used to make the payment.
5. During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods, you may only unpack or use the goods to the extent necessary to judge whether you wish to keep them (as you would in a shop). For example, returned goods may be fitted, but not used. If you are returning the goods, this must be done with all delivered accessories, in the original condition, if possible, together with the original packaging, and taking our instructions into account.
6. To exercise your right of withdrawal quickly and correctly, please complete the form below and send it to Version5 s.a. Chemin de la Maison du Roi 32 A – 1380 Lasne – Belgium or by email to info@edouardjanssens.com. We will send you an acknowledgement of receipt of your withdrawal by e-mail.

MODEL WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.
(*) Strike out what does not apply.
To: Version5 s.a.
Chemin de la Maison du Roi, 32 A
1380 Lasne – Belgium
info@edouardjanssens.com
I/We (*) hereby inform you that I/we (*) withdraw from my/our (*) contract of sale of the following goods/provision of services (*)

- Ordered on (*)/Received on (*): ………………………………………………………………………………………

- Name/Names consumer(s): ………………………………………………………………………………………

- Address consumer(s): ………………………………………………………………………………………….

- Signature of consumer(s) (only applicable when this form is submitted in paper)



- Date: ………………………

Conformity and warranty

1. We guarantee that our goods are in conformity with your order and meet the normal expectations you may have, considering the specifications of the product. Of course, we also guarantee that our goods comply with all Belgian laws in force at the time of your order.
2. If the delivered goods do not comply with your order, as a consumer you are entitled to the statutory two-year warranty. This means that if you discover a hidden defect or fault within two years of delivery of the goods, you can have them repaired or replaced free of charge.
3. As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or rescission of the contract of sale.
4. In case the defect or fault occurs within the warranty period (2 years after delivery), it is assumed to have been existing before the delivery, unless we can prove otherwise.
5. We understand the importance of receiving the correct item(s) that you've ordered. In the rare event that there's a discrepancy with your delivery, such as receiving the wrong print, we kindly ask you to inform us within 14 days of receiving your order. This period allows us to promptly address and rectify any issues of non-conformity, ensuring your utmost satisfaction. Please contact us through the provided channels on our website with details of the discrepancy, and we will guide you through the process of resolving it. Your satisfaction and the integrity of your purchase are our top priorities.

1. We naturally hope that all our customers are 100% satisfied. However, if you have any complaints about our services, you can contact us by e-mail at info@edouardjanssens.com. We will do everything we can to deal with your complaint within 7 days.
2. All agreements that we conclude with our customers, irrespective of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general terms and conditions shall be based, in the first instance, on the Belgian Law on Market Practices and Consumer Protection as included in the Code of Economic Law. In the event of a dispute, only the competent Belgian courts shall be competent.
3. As a consumer, you also have the option of resolving the dispute out of court. You can contact the Consumers' Mediation Service of the Federal Government for this purpose. It is authorized to receive any request for out-of-court settlement of consumer disputes. It will, in turn, either deal with the application itself or forward it to a qualified entity. The Consumer Mediation Service can be reached via this link: https://mediationconsommateur.be/en.
4. In the event of cross-border disputes, you can also use the Online Dispute Resolution platform of the European Union at this link: http://ec.europa.eu/odr.
5. If we are unable to find a solution together through our personal complaint service (see article 12.1), you, as a consumer, can contact Becom. Becom will mediate between the consumer and the seller if the complaint is justified at first glance. You can reach them via the complaint form at https://becom.digital/fr/consumers-complaints/ or in writing: Markiesstraat 1, 1000 Brussels, info@becom.digital.