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Table of contents

• Article 1 – Identity of the vendor
• Article 2 – Applicability and conditions
• Article 3 – Our offer and your order
• Article 4 – Right of withdrawal
• Article 5 – Price
• Article 6 – Payment
• Article 7 – Compliance and warranty
• Article 8 – Delivery and execution
• Article 9 – Duration
• Article 10 – Force majeure
• Article 11 – Intellectual property
• Article 12 – Complaints and disputes

1. Our general terms and conditions apply to all agreements with you as a customer. Certain conditions only apply to consumers (any natural person who, solely for non-professional purposes, acquires or uses products or services placed on the market). This will be clearly stated.
2. We deliver worldwide.
3. You must be at least 18 years old to place an order. If you are not 18, a parent or legal guardian must place your order. If we become aware that a minor has placed an order, we may still refuse that order.
4. You can always find our general terms and conditions on our website. Placing an order on the website is regarded as explicit acceptance of our general terms and conditions. You can always find them on our website. However, we ask you to explicitly confirm that you have read and accepted the general terms and conditions when placing an order. If you order online, we will also provide you with a copy of these terms and conditions in a format that you can save or print, together with the order confirmation (or at the latest on delivery). We recommend that you always do this.
5. If, in addition to these general terms and conditions, special additional terms and conditions apply, the above shall also apply to the special terms and conditions. If our general terms and conditions should conflict with those special terms and conditions, you as a consumer can always invoke the text that is most favorable to you.

1. If an offer has a limited validity period or is subject to certain conditions, we will state this explicitly in the offer.
2. We always describe as completely and accurately as possible what we are selling you and how the ordering process will work. The description is in any case sufficiently detailed for you to make a proper assessment. If we use pictures, they are a true representation of the goods and/or services offered. However, to err is human. Therefore, if we are obviously mistaken, we are not obliged to deliver.
3. To purchase a product, add the product to your shopping basket. Then fill in your contact details, delivery details and billing details. Then you choose your method of delivery: delivery to a specific address or pick up at the studio. In the last step, you will get an overview of your order, you accept our general terms and conditions and confirm your payment by pressing the order button with the caption “Pay now”. Once you have completed these steps, your order is final.
4. Your order is complete and the agreement between us is finalized once we confirm your order by email and once we have received the approval of the payment transaction by the card issuer. If your card issuer refuses to agree to your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

1. If you buy goods or services from us as a consumer, you have 14 days to decide that you do not want to keep the goods or services. This 14-day period commences upon delivery (for the purchase of goods) or upon conclusion of the contract (for the purchase of services). You can then return your order without having to pay compensation and without having to give a reason for doing so (you will have to pay the shipping costs yourself).
2. You must return the goods to us within 14 days after you have informed us that you wish to withdraw from the contract. You must pay the cost of returning the goods. We will indicate the cost of this (or provide an estimate if this cannot be reasonably calculated in advance). If the goods cannot be returned by post, we will collect them from you and you will not be charged for them.
3. You can return the goods by post or by courier.
4. We will refund you the full purchase price within 14 days of receipt of your order or of you indicating your wish to withdraw from the contract, whichever comes first. The refund will include the delivery costs, unless you have chosen a different mode of delivery than the cheapest standard delivery offered by us. The refund shall be made by the same means of payment as the one used to make the payment.
5. During the first 14 days after delivery, we expect you to handle the order and its packaging with care. If you still wish to return the goods, you may only unpack or use the goods to the extent necessary to judge whether you wish to keep them (as you would in a shop). For example, returned goods may be fitted, but not used. If you are returning the goods, this must be done with all delivered accessories, in the original condition, if possible, together with the original packaging, and taking our instructions into account.
6. To exercise your right of withdrawal quickly and correctly, please complete the form below and send it to Version5 s.a. Chemin de la Maison du Roi 32 A – 1380 Lasne – Belgium or by email to info@edouardjanssens.com. We will send you an acknowledgement of receipt of your withdrawal by e-mail.

MODEL WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.
(*) Strike out what does not apply.
To: Version5 s.a.
Chemin de la Maison du Roi, 32 A
1380 Lasne – Belgium
info@edouardjanssens.com
I/We (*) hereby inform you that I/we (*) withdraw from my/our (*) contract of sale of the following goods/provision of services (*)

- Ordered on (*)/Received on (*): ………………………………………………………………………………………

- Name/Names consumer(s): ………………………………………………………………………………………

- Address consumer(s): ………………………………………………………………………………………….

- Signature of consumer(s) (only applicable when this form is submitted in paper)



- Date: ………………………

Article 5 - Price

1. During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.
2. Our prices include all taxes, VAT, duties and services. So you will never be faced with any surprises.
3. However, we may decide to charge shipping costs on top of the purchase price. In that case, we will always inform you before you place your order.

1. We can only accept payment via the payment modules on our website.
2. We accept Paypal, Apple Pay, Google Pay, Visa, MasterCard, Maestro, American Express, Discover, JCB, Diners Club, Union Pay, Bancontact, Sofort, bank transfer.
3. To ensure safe online payment and the security of your personal data, we use SSL technology. SSL ensures that your transaction data is encrypted and made unreadable when sent over the internet. No special software is needed to pay with SSL. You can recognize a secure SSL connection by the "lock" in the lower status bar of your browser.

1. We guarantee that our goods are in conformity with your order and meet the normal expectations you may have, considering the specifications of the product. Of course, we also guarantee that our goods comply with all Belgian laws in force at the time of your order.
2. If the delivered goods do not comply with your order, as a consumer you are entitled to the statutory two-year warranty. This means that if you discover a hidden defect or fault within two years of delivery of the goods, you can have them repaired or replaced free of charge.
3. As far as possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or rescission of the contract of sale.
4. In case the defect or fault occurs within the warranty period (2 years after delivery), it is assumed to have been existing before the delivery, unless we can prove otherwise.
5. We understand the importance of receiving the correct item(s) that you've ordered. In the rare event that there's a discrepancy with your delivery, such as receiving the wrong print, we kindly ask you to inform us within 14 days of receiving your order. This period allows us to promptly address and rectify any issues of non-conformity, ensuring your utmost satisfaction. Please contact us through the provided channels on our website with details of the discrepancy, and we will guide you through the process of resolving it. Your satisfaction and the integrity of your purchase are our top priorities.

1. All goods and services will be delivered to the address you have specified in your order.
2. If the articles are in stock, the delivery time is in principle 5 to 10 working days. If an article is not in stock, the delivery time is in principle 10 to 15 working days. We will inform you of the delivery time in the order confirmation.
3. Deliveries are made only on working days.
4. Deliveries are made by UPS or BPost (Belgian postal service) following your choice.
5. If we are unable to deliver on time, we will always inform you before the expiry of the delivery period. We will then agree a new delivery date with you. If we also fail to meet this second deadline, then you, as a consumer, have the right to dissolve the contract free of charge. We will then refund you within 30 days of the dissolution. If we do not notify you before the expiry of the initial delivery date, you may cancel the contract immediately and without charge as a consumer. We will then refund you within 30 days of the dissolution.
6. Our shipments are always at our risk. So you don't have to worry about goods getting lost or damaged in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them (see Article 4), you are responsible for their transport.
7. Visible defects must be reported as soon as possible, and in any case within 3 days of delivery with photos of the packaging and damaged or non-compliant goods attached. Visible defects include, for example, goods that have been damaged during transport, do not correspond to the items specified on the delivery note or do not correspond to the items that you ordered (visible defects). You must use the enclosed 'return form' for this purpose. If you have any questions when filling in this return form, please contact one of our staff at the e-mail address info@edouardjanssens.com.
8. We are not responsible for any consequential loss due to late delivery or non-delivery by our carrier. In any case, our liability is limited to the value of the items you prove you have not received.

1. If you have concluded an open-ended contract with us (without a fixed end date), you can terminate it at any time. However, when cancelling you must respect the cancellation rules. This means that you have to let us know by e-mail that you want to terminate the contract to info@edouardjanssens.com and that a period of notice of 14 days is applicable.
2. A contract entered for a definite period of time runs for a maximum of two years.
3. If the fixed-term contract includes the sale of services and it has been agreed that this contract will be tacitly renewed if you do not give notice in time, then this contract becomes a contract for an indefinite period. Here again, you can terminate it at any time, considering the termination rules and term.
4. If the fixed-term contract includes the sale of goods and it has been agreed that this contract will be tacitly renewed if you do not give notice in time, then this contract becomes a contract for an indefinite period. Here again, you can terminate it at any time, considering the termination rules and term.

1. In the event of force majeure, we are not obliged to fulfil our contractual obligations. In this case, we may either suspend our obligations for the duration of the force majeure situation or definitively dissolve the contract. In the event of force majeure, we shall not be liable to pay any compensation to you.
2. Force majeure is any circumstance beyond our control and will, which prevents the fulfilment of our obligations in whole or in part. We understand these circumstances to include strikes, fire, business interruptions, energy disruptions, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery, or late delivery by suppliers or other third parties, ...

1. Our website, logos, texts, pictures, names and all our communications in general are protected by intellectual property rights, which either belong to us or to our suppliers or other entitled parties.
2. It is prohibited to use and/or modify the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written consent.

1. We naturally hope that all our customers are 100% satisfied. However, if you have any complaints about our services, you can contact us by e-mail at info@edouardjanssens.com. We will do everything we can to deal with your complaint within 7 days.
2. All agreements that we conclude with our customers, irrespective of their place of residence, are governed exclusively by Belgian law. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general terms and conditions shall be based, in the first instance, on the Belgian Law on Market Practices and Consumer Protection as included in the Code of Economic Law. In the event of a dispute, only the competent Belgian courts shall be competent.
3. In the event of out-of-court settlement of the dispute, the Consumer Mediation Service of the federal government is authorized to receive any request for out-of-court settlement of consumer disputes. It will in turn handle the request itself or forward it to a qualified entity. You can contact the Consumer Mediation Service via this link: https://consumerombudsman.be/en/file-request
4. You can also appeal in cross-border disputes on the European Union's online dispute resolution platform via this link: https://ec.europa.eu/odr.
5. If we are unable to find a solution together through our personal complaint service (see article 12.1), you, as a consumer, can contact Becom. Becom will mediate between the consumer and the seller if the complaint is justified at first glance. You can reach them via the complaint form at https://becom.digital/fr/consumers-complaints/ or in writing: Markiesstraat 1, 1000 Brussels, info@becom.digital.